TechStream Privacy Policy

This privacy policy defines how TechStream, Inc., uses and protects information you give to our company when using this website.

TechStream is committed to ensuring that your privacy is protected. If we request certain information in order for your account to be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.

TechStream may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 1, 2017. 

What we collect 

We may collect the following information:

  • Your name, employment, job title
  • Contact information including mailing address, telephone number and email address
  • Credit card or bank information that you provide for bill payment purposes

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may periodically send promotional email about new products or special offers using the email address you have provided. 
  • From time to time, we may contact you by email, phone or mail for market research purposes.
  • We may provide your information to our telecommunication business partners for marketing or promotional purposes.

Be assured - TechStream will never sell your information to any organization outside the scope of the services we provide to our customers. 

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies 

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. At the present time, TechStream does not collect information from your computer or mobile devises, including cookies. 

Links to other websites

At the present time, our website does not contain links to enable you to visit other websites of interest easily.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless required by law.

You may request details of personal information that we hold about you under the Data Protection Act 1998. However, a small fee will be requested. If you would like a copy of the information held on your account, please write to TechStream Data Protection, P.O. Box 8229, Pine Bluff, AR 71601. 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms of Use

Customers shall assume responsibility for all content distributed, accessed, or viewed while connected to our service. Under no circumstance will TechStream be held liable for your actions while you are using the service.

In the event of a court order as it pertains to your account, we will comply with any order by the court, providing any information they request of us.

TechStream customers are responsible for making sure the access number dialed to connect to the Internet is a local toll-free call. Do not dial a 1 before an access number, or you will be charge by your long distance company. 

Under no circumstance will TechStream be responsible for long distance charges incurred by the customer while using our service. If you have any doubts about a number being local, please call your long-distance operator by dialing 0.

Contracts with our Customers

As a new customer to TechStream, we will ensure you have the best possible connection to our network, that your home network is configured and protected properly, and that all your questions are answered. The average installation requires about 2.5 hours to complete. Between the installation hours and the cost of equipment, TechStream is absorbing significant costs that go beyond the $200.00 installation.  It’s our way of meeting the customer in the middle. 

Although we have no contract, we do have a 3-month ‘stay policy’ which prevents us from losing our investment on an install. This means once a customer’s equipment is installed, TechStream will require an active account status for at least 3 months before discontinuing service.

Equipment Policy

At TechStream, we also care about our own equipment.  Because the Internet market is a fast-changing industry with new developments in technology every day, it’s not uncommon for today’s customer to own multiple, networkable devices – like game consoles, streaming media players, smart TV’s, wireless routers, internet ready blue-ray players, desktop computers, and more. 

When a customer experiences a brownout, a blackout, power surges or spikes, it is typically the result of undesirable fluctuations in electricity.  Instances like these can severely damage your network devices, including our wireless gear.

This is why we highly recommend our customers purchase, at a minimum, a surge protector – and at the best, an APC UPS Battery Guard. This Battery Guard comes with built-in battery power with the sustainability to keep a limited number of devices powered up.  This allows customers the necessary time to properly shut down equipment to protect it from electrical damage. Most UPS devices provide backup power for up to one hour.

So, here’s the TechStream policy in a nutshell.  We encourage our customers to purchase either a power surge device, or even better, an APC UPS Battery Guard. When it comes to power surges or lightning, power surge protectors or UPS Battery Backups may not guarantee equipment safety, but it will decrease chances of damage to our equipment.  TechStream installers have both products available for purchase when your service is connected.  When customers connect our equipment to either type of power protection devise, Tech Stream will take responsibility for replacing/repairing the equipment.  Likewise, customers who bypass power protection devices will be responsible for equipment replacement in the event of damage. 

Account Payment

TechStream wants account payment to be easy and comfortable for our customers.  Therefore, we have five different methods for bill payment:

  1. Online payment using credit or debit cards
  2. Online check payment
  3. Mail payment with a check
  4. Monthly draw from your bank account
  5. Pay-in-person at our Pine Bluff office

A late fee of five dollars ($5.00) will be assessed on accounts when they are thirty days (30) past due, and again when they are sixty days (60) past due. Accounts that go beyond 30 days past due are subject to service interruption. Accounts that are 60 days or more past due are subject to collections efforts, including, but not limited to, the use of a collection agency.

Anti-Piracy Policy

Copyright infringement is the use of works protected by copyright law without permission.  It is an attempt to guarantee that everybody deserves to be paid fairly for their work.  In the case of the Internet and streaming video, those with the most to lose are the movie and music industries. 

TechStream does not want any of our customers to face criminal charges for violating any copyright infringement or piracy laws.  Instead, we want our customers to be aware that most movie companies strictly enforce the laws of electronic piracy and copyright infringement.

As a company, TechStream maintains a quality of customer service with the intent of maintaining "Net Neutrality.”  This is why we don't have limitations on such things as usage, access to video streaming programs and gaming networks like Xbox or PlayStation.  However, it’s important to us that our customers understand the process often used by the entertainment industry and the Federal Bureau of Investigations (FBI). 

  • Movie industry leaders such as HBO, Time Warner and others have thousands of anti-piracy teams designated to locate their products being pirated online. So, they're actively sniffing out websites for any infringement of their products.
  • The largest Internet Service Providers (i.e. Cox, AT&T, Comcast, Verizon etc.) receive notifications from these entities letting them know illegal activities have been tracked to IP Addresses belonging to their own networks.
  • Smaller Internet Service Providers like TechStream receive notifications from the larger Internet Service Providers letting them know that illegal activities have been tracked to IP Addresses belonging on one of their designated networks.
  • In cases of mass piracy or multiple offenses, the FBI under the U.S. Department of Justice can take an active role in prosecution of offenders.

THIS IS OUR POLICY:

  • When TechStream receives this kind of notification, we are obligated by law to contact customers connected to the discovered IP Addresses and discourage, prevent and eliminate this type of activity appropriately and immediately.  We have the ability to track within our own network, the individuals responsible for performing said activities.
  • We will contact anyone performing said activities and request their assistance in discontinuing these activities.

A second violation could result in immediate termination of the customer's Internet connection or other appropriate action by TechStream.